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Thank you for your interest in Baja Motion Tours and Mexico Travel Net!
Mexico Travel Net and Baja Motion Tours participate in the Better Business Bureau’s On Line Reliability Program. As proud members and participants, we are committed to the BBB Code of Online Business Practices:
If you would like more information about Mexico Travel Net and Baja Motion Tours’ participation and current San Diego Better Business Bureau status, please click on the BBB icon above.
Travel Setbacks: Mexico Travel Net & Baja Motion Tours are dedicated to ensuring your vacation is carefree from start to finish. Should you encounter a problem or disappointment during your travels, please contact us direct from your resort location as soon as possible via e-mail, FAX, or phone (during regular business hours) - to avoid incurring long-distance charges, we strongly recommend the use of e-mail. By contacting us while in the resort, we will be able to work directly with the service provider to resolve concerns as quickly as possible – or, if necessary arrange transfer to a comparable resort.
If you are unable to contact us while in resort, we suggest you transfer to another hotel as soon as possible, record the incident (include names of personnel if possible), retain all receipts, and call us upon return. Your Mexico Travel Net Agent will ask you to provide the following information so that we may resolve the issue as quickly as possible:
1. Explanation in writing of the situation encountered (e-mail, FAX, or USPS)
2. Name (s) of personnel in resort you spoke with
3. Action Taken
4. Charges incurred
5. Desired resolution
Mexico Travel Net and Baja Motion Tours serve as representatives of the properties and suppliers we represent. Our hotels & resorts are carefully chosen for their outstanding facilities, location, and ambiance. We work closely with our Resort Partners to ensure you receive excellent service and value without compromise. It is our intention to properly qualify each customer in order to provide suitable travel recommendations.
Baja Motion Tours & Mexico Travel Net proudly participate in the BBB Online business reliability program.